FAQs

ABOUT THE PRODUCTS

Can you tell me more about your hand embroidery?

Check out this helpful FAQ all about Happy Cactus Hand Embroidery.

Are all of your paper goods hand illustrated?

Yes! All of the paper goods you see are originally hand illustrated by Brannon with pen and paper or gouache paint. Brannon often hand letters expressions on many cards as well. Learn more about her process here

Are your products environmentally friendly?

Yes! Our cards are printed using processes such as low-emission and low-chemical printing and we use papers from properly managed sources that are Forest Stewardship Council (FSC) certified and made using Green-e certified wind power. Our envelopes are made from 100% post-consumer waste (recycled content) and are also FSC certified. Our clear card sleeves are made of recycled content. We also reuse packing materials whenever possible for shipping needs. 

Are your products made in the U.S.A.?

Yes! Every component of our paper products - from the paper and envelopes to the boxes, labels, and card sleeves - are all manufactured and assembled in the United States. The same goes for our hand embroidered artwork. Frames, mat boards, and linen are all sourced from U.S. based companies.

ONLINE SHOPPING

How do I pay for my order?

You may use a credit card (Mastercard, Visa, Discover, or AmEx) or a PayPal account to pay for your order. You will be able to select your method of payment at checkout. Once you have completed your purchase, you will receive an email confirmation from Happy Cactus Designs.

Do I have to pay sales tax?

Happy Cactus Designs is based in Durango, Colorado. All orders being shipped to residents in the state of Colorado will be automatically charged sales tax on the subtotal of cost of items purchased. If your order is being shipped to another state or outside of the US, sales tax does not apply to your order.

Tell me about shipping and handling

Orders typically ship within 2 to 4 business days of order placement. Orders ship from Durango, Colorado. You will receive a shipping notification via email once your order has shipped.

Paper good orders are shipped via USPS First Class Mail or Priority Mail depending on the size and weight of your order. Hand embroidered artwork pieces are shipped via FedEx Ground or USPS Priority Mail. When you check out, enter your shipping destination's zip code (on the left hand column under "Order Summary") to estimate shipping. Orders usually take 2 to 7 business days to arrive. You will receive an email notification when your order has been shipped with a tracking number. We are pleased to offer free U.S. shipping on all orders over $60.00. No code is needed at checkout.

Domestic shipping rates are as follows:
$0.01 - $14.99 = $1.95
$15.00 - $23.99 = $2.95
$24.00 - $59.99 = $4.95
$60.00+ = Free

Do you ship internationally?

I ship orders of all sizes to Canada. I currently ship internationally to the following places: Europe, United Kingdom, Japan, New Zealand, and Australia. Rates are as follows:

Canada: Orders under $50 are $12.00, orders over $50 are $18.00.
Europe, Japan, United Kingdom, New Zealand, Australia: Orders under $50 are $15.00, orders over $50 are $26.00.

Orders are shipped via First Class International Mail. No tracking number is provided. Please contact me if you would like to upgrade your order to USPS Priority Mail with tracking. Please note, once the package leaves the USA, it is no longer trackable. Orders typically arrive within 10 - 30 days of placement, but timing can take as long as 6 weeks. First Class International may vary in transit time and reliability depending on your own country's postal system.

In the unlikely event that an order is lost, I will open a lost package case 4 weeks after the package has left the USA. Please note that Happy Cactus Designs cannot be held responsible for lost items or items damaged while in transit. If you would like to upgrade your shipping method or purchase additional insurance, please contact hello{at}happycactusdesigns.com.

Some packages may incur custom fees which is the responsibility of the customer. Happy Cactus Designs is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note, packages will be marked as merchandise with the value of your packaged noted. 

If you live in another country than those listed above or have other questions about international shipping, please contact hello{at}happycactusdesigns.com with what you'd like to purchase and your complete shipping address to see if we can accommodate your order and get you a shipping quote.

Alternatively, I do ship smaller paper goods orders internationally via our Etsy page

Regarding Shipping Addresses, Damaged Packages, or Lost Packages

Happy Cactus Designs is not responsible for packages shipped to the wrong address if the buyer supplied it. Items are shipped to the shipping address provided upon checkout. In the event that a package is returned to me because a customer provided an incorrect address at checkout, that customer is responsible for repaying shipping costs to ship the package out a second time. 

A tracking number (for USPS and FedEx within the United States) is usually provided once your package has shipped. You can use this number to track your package. In the unlikely event that your package does not arrive and appears to be lost, it is your responsibility to contact your local Post Office. Happy Cactus Designs is not responsible for lost or damaged packages after they have been shipped. If your package appears to be damaged upon arrival, I recommend refusing the delivery.

Do you accept returns?

Due to the nature of the merchandise, I am unable to accept returns except for defective items. Packages are prepared and shipped with utmost care, but should any merchandise arrive damaged, please contact hello@happycactusdesigns.com for proper credit/replacement with images and a detailed description of the damage. Embroidered items are all one-of-a-kind, so replacement is not an option; only credit will be given. Defective items must be received by Happy Cactus Designs no more than 7 days after the original delivery date in order to be eligible for a refund. Shipping expenses are the responsibility of the customer.

WHOLESALE

I'm a retailer. How can I carry Happy Cactus Designs in my store?

Please check out our page on wholesale information and contact us for more details.

SOCIAL SHARING POLICIES

Do you mind if I share your work on Pinterest?

You may pin images from Happy Cactus Designs to Pinterest solely for inspiration. Images pinned cannot be used for self promotion, resale, redistribution for resale, or infringed upon in any way regarding duplicating design elements or processes.

Can I use images of your work on my blog?

We love bloggers, and are happy for our work to be featured on your blog. Please contact us if you would like images of our work.

If you run your own blog or website, we welcome you to link to our content, but please include a written credit and link to Happy Cactus Designs in the original post. 

FTC DISCLOSURE

I receive compensation via Amazon for certain products I link to on my blog, should you purchase them. I own or use each product personally, and the opinions expressed here are my own. 

COPYRIGHT AND TRADEMARK NOTICE

All images and content on this website, and found in Google or other image search engine results are Copyright © by Happy Cactus Designs LLC. Any and all publishing and reproduction rights are reserved solely by the artist. Buying an original Happy Cactus Designs item is not the same as purchasing rights to the image. If you are in any way unsure of the legal rights retained by the artist following the sale of the work, or are purchasing an artwork with the intention of re-selling it you must be aware of the Visual Artists Rights Act. Happy Cactus Designs is a registered trademark with the United States Patent and Trademark Office. 

Happy Cactus Designs' designs are not to be re-distributed, copied, imitated, or misappropriated in any way. Duplication and/or alteration and/or derivatives of Happy Cactus Designs artworks, graphics, and/or written works, without prior written permission from Happy Cactus Designs LLC is a serious violation of copyright law.

For items that infringe Happy Cactus Designs' copyright and trademark rights, please note there can be substantial penalties for the importation, manufacture, sale, distribution of such products. In addition to seizure and destruction of counterfeits, remedies include disgorgement of profits, monetary damages, statutory damages & attorneys’ fees.