Shipping & Policies

Please carefully read through Happy Cactus Designs' shipping and policies outlined below prior to placing your order. By placing an order with us, you are agreeing to these terms.

Orders typically ship within 2 - 3 business days of order placement. Orders ship from Durango, Colorado. 

Holiday Shipping Deadlines

In order to ensure that orders are received ahead of Christmas Day, please place your orders by Wednesday, December 11 (U.S. domestic orders). The deadline has already passed for international orders (November 28); any orders placed at this time may arrive after Christmas Day. 

Reminder: Once I hand off packages to USPS or FedEx, I have no control over how quickly it will make it to you. Domestic orders typically take between 2 and 7 business days for delivery; due to the volume of packages received by shipping companies during the holiday season as well as winter weather, anticipate that packages may take longer to reach you. Happy Cactus Designs is not responsible for delayed packages. Please find more details about shipping below.

Domestic Shipping

For U.S. orders: All embroidered pieces of art and pillows ship via USPS Priority or FedEx Ground (depending on your shipping destination) and typically take between 2 and 7 business days for delivery. Clothing, paperweights, embroidered pins, and paper good orders ship via USPS First Class or Priority Mail (depending on order weight) and typically take between 2 and 7 business days for delivery. Orders ship from Southwest Colorado, so the further away your shipping destination, the longer it will take.

**Shipping transit times are typically longer during the Christmas holiday season.**

You will receive a shipping notification with a tracking number via email once your order has shipped. No signature is required for delivery.

We are pleased to offer free U.S. shipping on all orders over $75.00. No code is needed at checkout.

Domestic shipping rates are as follows:
$0.01 - $23.99 = $3.95
$24.00 - $74.99 = $4.95
$75.00+ = Free

International Shipping

International shipping is available to the following places: Canada, Europe, United Kingdom, Japan, New Zealand, and Australia. Rates are as follows:

Canada: Orders under $50 are $12.00, orders over $50 are $18.00.

Europe, Japan, United Kingdom, New Zealand, Australia: Orders under $50 are $15.00, orders over $50 are $26.00.

Orders are shipped via First Class International Mail. No tracking number is provided. Once the package leaves the USA, it is no longer trackable. Orders typically arrive within 10 - 30 days of placement, but transit time may take as long as 6 weeks. First Class International may vary in transit time and reliability depending on your own country's postal system. 

Please contact hello{at}happycactusdesigns.com before or immediately after making your purchase if you would like to upgrade your order to USPS Priority Mail International with tracking for an additional fee. 

Some packages may incur custom fees which are the responsibility of the customer. Happy Cactus Designs is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note, packages will be marked as merchandise with the value of your packaged noted. 

If you live in a country different from those listed above or have other questions about international shipping, please contact hello{at}happycactusdesigns.com with what you'd like to purchase and your complete shipping address to see if we can accommodate your order and get you a shipping quote. 

Regarding Shipping Addresses, Damaged Packages, or Lost Packages

Happy Cactus Designs is not responsible for packages shipped to the wrong address if the buyer supplied it. Items are shipped to the shipping address provided upon checkout. In the event that a package is returned because a customer provided an incorrect address at checkout, that customer is responsible for repaying shipping costs to ship the package out a second time. Refunds are not provided on orders of misshipped items due to customer errors.  

A tracking number (for USPS and FedEx within the United States) is provided via email notification once your package has shipped. You can use this number to track your package. In the unlikely event that your package does not arrive and appears to be lost, it is your responsibility to contact your local Post Office or FedEx Customer Service. Happy Cactus Designs is not responsible for lost packages after they have been shipped. Items lost in the mail will not be reshipped or refunded. If your package appears to be damaged upon arrival, I recommend refusing the delivery or filing a formal damaged package claim with the delivery service.

Returns

All sales are final. Due to the nature of the merchandise, Happy Cactus Designs is unable to accept returns with the exception of defective merchandise. Items are inspected and packages are prepared and shipped with utmost care, but should any merchandise arrive defective, please contact hello{at}happycactusdesigns.com with images and a detailed description of the issue within 2 days of receiving your order. However, as mentioned above, damages incurred during transit as a result of mishandling by the shipping service are excluded here, as a damaged package claim should be filed by you with the shipping service. Additionally, color variation is not an acceptable description for a ‘defective or damaged’ refund. Despite taking great effort to accurately portray the color of items, colors in person may differ slightly from photos due to your own computer monitor settings.

Embroidered art pieces, items of clothing, and objects are all one-of-a-kind, so replacement is not an option; only credit back to the original form of payment will be given. Defective items must be shipped to and received by Happy Cactus Designs no more than 10 days after the original delivery date in order to be eligible for a refund. Refunds are given once the item is received and reviewed by Happy Cactus Designs. All merchandise should be in its original condition with the original packaging. 

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