Shipping & Policies

Please carefully read through Happy Cactus Designs' shipping and policies outlined below prior to placing your order. By placing an order with us, you are agreeing to these terms.

Orders typically ship within 2 - 3 business days of order placement. Orders ship from Durango, Colorado.

HOLIDAY SHIPPING DEADLINE: If you are hoping to receive your order by Christmas Eve, please place your order by Thursday, December 10 (U.S. domestic orders). For international orders, please place your orders by Wednesday, November 11 (see below for disclaimers about international orders). While we anticipate domestic orders placed by December 10 to arrive by December 24, we make no guarantees as once packages are in the hands of USPS, UPS, or FedEx, we have no control over transit and delivery times.

COVID-19 UPDATE: Currently, we are accepting orders and shipping with our regular turnaround speed at this time. With regard to international orders, due to the ongoing COVID-19 pandemic, we cannot make any guarantees about timely delivery in your home country. Many international shipments are experiencing lengthy delays. Please place international orders at your own discretion, and note that Happy Cactus Designs is not responsible for package delays, disruptions, or non-delivery and refunds will not be given for these reasons. 

With regard to domestic shipping, USPS Priority Mail typically takes 3-4 business days. USPS First-Class Package Service typically takes 3-4 business days and may take up to 10+ business days. UPS and FedEx residential delivery typically takes 2 - 7 business days, based on distance to the destination.

Please anticipate delivery delays due to COVID-19 and increased holiday shipping. Thanks for your patience and please remember that once a package leaves our hands, we do not have control over delivery times.

Domestic Shipping

For U.S. orders: All embroidered pieces of art and pillows ship via USPS Priority or UPS Ground (depending on your shipping destination) and typically take between 2 and 10 business days for delivery. Clothing, paperweights, embroidered pins, porcelain items, and paper good orders ship via USPS First Class or Priority Mail (depending on order weight) and typically take between 2 and 10 business days for delivery. Orders ship from Southwest Colorado, so the further away your shipping destination, the longer it will take. These delivery times are estimates.

You will receive a shipping notification with a tracking number via email once your order has shipped. No signature is required for delivery.

We are pleased to offer free U.S. shipping on all orders over $75.00. No code is needed at checkout.

Domestic shipping rates are as follows:
$0.01 - $23.99 = $3.95
$24.00 - $74.99 = $4.95 (USPS First Class) or $8.15 (USPS Priority)
$75.00+ = Free

International Shipping

International shipping is available to the following places: Canada, United Kingdom, Europe, Japan, New Zealand, and Australia. Please note that the USPS First Class Package International Service rates increased in 2020; I do not mark up shipping rates. Rates are as follows:

Canada: Orders under $30 are $13.00, orders $30+ are $21.00.

United Kingdom: Orders under $30 are $17, orders $30+ are $25.00.

Europe: Orders under $30 are $17, orders $30+ are $25.00.

Australia, New Zealand, Japan: Orders under $30 are $17, orders $30+ are $28.00.

Orders are shipped via First Class International Mail. No tracking number is provided. Once the package leaves the USA, it is no longer trackable. Orders typically arrive within 10 - 30 days of placement, but transit time may take as long as 6 weeks. First Class International may vary in transit time and reliability depending on your own country's postal system. 

Please contact hello{at}happycactusdesigns.com before or immediately after making your purchase if you would like to upgrade your order to USPS Priority Mail International with tracking for an additional fee. 

Some packages may incur custom fees which are the responsibility of the customer. Happy Cactus Designs is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note, packages will be marked as merchandise with the value of your packaged noted. 

If you live in a country different from those listed above or have other questions about international shipping, please contact hello{at}happycactusdesigns.com with what you'd like to purchase and your complete shipping address to see if we can accommodate your order and get you a shipping quote. 

Regarding Shipping Addresses, Damaged Packages, or Lost Packages

Happy Cactus Designs is not responsible for packages shipped to the wrong address if the buyer supplied it. Items are shipped to the shipping address provided upon checkout. In the event that a package is returned because a customer provided an incorrect address at checkout, that customer is responsible for repaying shipping costs to ship the package out a second time. Refunds are not provided on orders of mis-shipped items due to customer errors.  

A tracking number (for USPS and FedEx within the United States) is provided via email notification once your package has shipped. You can use this number to track your package. In the unlikely event that your package does not arrive and appears to be lost, it is your responsibility to contact your local Post Office or FedEx Customer Service. Happy Cactus Designs is not responsible for lost packages after they have been shipped. Items lost in the mail will not be reshipped or refunded. If your package appears to be damaged upon arrival, I recommend refusing the delivery or filing a formal damaged package claim with the delivery service.

Returns

All sales are final. Due to the nature of the merchandise, Happy Cactus Designs is unable to accept returns with the exception of defective merchandise. Items are inspected and packages are prepared and shipped with utmost care, but should any merchandise arrive defective, please contact hello{at}happycactusdesigns.com with images and a detailed description of the issue within 2 days of receiving your order. However, as mentioned above, damages incurred during transit as a result of mishandling by the shipping service are excluded here, as a damaged package claim should be filed by you with the shipping service. Additionally, color variation is not an acceptable description for a ‘defective or damaged’ refund. Despite taking great effort to accurately portray the color of items, colors in person may differ slightly from photos due to your own computer monitor settings.

Embroidered art pieces, items of clothing, and objects are all one-of-a-kind, so replacement is not an option; only credit back to the original form of payment will be given. Defective items must be shipped to and received by Happy Cactus Designs no more than 10 days after the original delivery date in order to be eligible for a refund. Refunds are given once the item is received and reviewed by Happy Cactus Designs. All merchandise should be in its original condition with the original packaging. 

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