Shipping & Policies

Orders typically ship within 2 - 4 business days of order placement. Orders ship from Durango, Colorado. You will receive a shipping notification via email once your order has shipped. 

Orders ship from Durango, Colorado. All embroidered pieces of art and pillows ship via FedEx Ground and typically take between 2 and 5 business days for delivery. Paper good orders ship via USPS First Class or Priority Mail and typically take between 2 and 5 business days for delivery. 

Paper good orders are shipped via USPS First Class Mail or Priority Mail depending on the size and weight of your order. Hand embroidered artwork pieces are shipped via FedEx Ground. When you check out, enter your shipping destination's zip code (on the left hand column under "Order Summary") to estimate shipping. Orders usually take 2 to 7 business days to arrive once they are shipped. You will receive an email notification when your order has been shipped with a tracking number. We are pleased to offer free U.S. shipping on all orders over $60.00. No code is needed at checkout.

Domestic shipping rates are as follows:
$0.01 - $14.99 = $1.95
$15.00 - $23.99 = $2.95
$24.00 - $59.99 = $4.95
$60.00+ = Free

Do you ship internationally?

I ship orders of all sizes to Canada. I currently ship internationally to the following places: Europe, United Kingdom, Japan, New Zealand, and Australia. Rates are as follows:

Canada: Orders under $50 are $12.00, orders over $50 are $18.00.
Europe, Japan, United Kingdom, New Zealand, Australia: Orders under $50 are $15.00, orders over $50 are $26.00.

Orders are shipped via First Class International Mail. No tracking number is provided. Once the package leaves the USA, it is no longer trackable. Please contact me if you would like to upgrade your order to USPS Priority Mail International with tracking. Orders typically arrive within 10 - 30 days of placement, but timing can take as long as 6 weeks. First Class International may vary in transit time and reliability depending on your own country's postal system.

In the unlikely event that an order is lost, I will open a lost package case 4 weeks after the package has left the USA. Please note that Happy Cactus Designs cannot be held responsible for lost items or items damaged while in transit. If you would like to upgrade your shipping method or purchase additional insurance, please contact hello{at}happycactusdesigns.com before or immediately after making your purchase.

Some packages may incur custom fees which are the responsibility of the customer. Happy Cactus Designs is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note, packages will be marked as merchandise with the value of your packaged noted. 

If you live in a country different from those listed above or have other questions about international shipping, please contact hello{at}happycactusdesigns.com with what you'd like to purchase and your complete shipping address to see if we can accommodate your order and get you a shipping quote.

Alternatively, I do ship smaller paper goods orders internationally via our Etsy page

Regarding Shipping Addresses, Damaged Packages, or Lost Packages

Happy Cactus Designs is not responsible for packages shipped to the wrong address if the buyer supplied it. Items are shipped to the shipping address provided upon checkout. In the event that a package is returned to me because a customer provided an incorrect address at checkout, that customer is responsible for repaying shipping costs to ship the package out a second time. 

A tracking number (for USPS and FedEx within the United States) is provided via email notification once your package has shipped. You can use this number to track your package. In the unlikely event that your package does not arrive and appears to be lost, it is your responsibility to contact your local Post Office. Happy Cactus Designs is not responsible for lost or damaged packages after they have been shipped. If your package appears to be damaged upon arrival, I recommend refusing the delivery.

Do you accept returns?

Due to the nature of the merchandise, I am unable to accept returns except for defective items. Packages are prepared and shipped with utmost care, but should any merchandise arrive damaged, please contact hello@happycactusdesigns.com for proper credit/replacement with images and a detailed description of the damage. Embroidered items are all one-of-a-kind, so replacement is not an option; only credit will be given. Defective items must be received by Happy Cactus Designs no more than 7 days after the original delivery date in order to be eligible for a refund. Shipping expenses are the responsibility of the customer.